Shipping & Returns

SHIPPING FEES & POLICIES

ORDER VALUE				STANDARD GROUND
Up To $30.00				$9.95

$30.01 - $70.00				$10.95

$70.01 - $130.00				$13.95

$130.01 - $200.00				$15.95

$200.01 - $1000.00				$19.95

Ground & Express Delivery to the U.S. 48 contiguous states.

Fees include shipping, handling, and processing.

Additional charges for orders with size or weight exceptions.

No minimum order for U.S.

STORE HOURS MONDAY - FRIDAY:
OPEN: 9:00am - 5:00pm

GENERAL SHIPPING INFORMATION
Shipping fees are based on the merchandise dollar total of your order and the fee schedule listed here. Packages are shipped by "Best Service" unless otherwise specified during the ordering process. "Best Service" is determined by our computer system, which selects the most inexpensive ship method based on the products ordered and the shipment destination. There is no sales tax added to orders being shipped outside of Pennsylvania or Virginia (VA residents will have 5% sales tax added to their order total; PA residents will have 9.75% sales tax added to their order total).

Some items indicate that they do not fall into our regular shipping fee schedule and require additional shipping fees. Fees vary depending upon your location. These additional shipping charges must be selected on the product information page when adding the item to your shopping cart.

We currently do not offer shipping outside of the United States. US customers located anywhere other than the lower 48 states will need to contact us for a shipping quote prior to ordering.

Saturday and Sunday and the day the order ships do not count as shipping days. FedEx cannot ship to a P.O. Box, APO or FPO address (these addresses are served by USPS).

Customers in Alaska, Hawaii, Puerto Rico should e-mail for the best shipping method.

Return Policy - Please notify our office within 7 days upon receipt of merchandise. Authorization must be requested for return or replacement. Put them back in its original packing carton. (credits are issued for the amount of mechandise only). You must notify the designated carrier for damaged merchandise. A 20% restocking fee will billed to customer on returns; unless the return is an error on the part of AQUA TERRAS.